Certified Assessor Course

EFQM Certified Assessor Training Course

The Certified Assessor course offers comprehensive training on the EFQM Model and RADAR logic, enabling participants to perform internal and external strategic assessments. This globally recognised certification is not only crucial for enhancing professional capabilities but also serves as a prerequisite for advanced EFQM certification tracks. By completing this course, individuals are well-prepared to drive organisational performance improvement and contribute to sustainable growth across any organisation.

The Certified Assessor course is a prerequisite for the EFQM Excellence Expert and the EFQM Improvement Expert Certifications.

The Certified Assessor course offers:

• Comprehensive Assessment Training: Learn the complete EFQM assessment process, from initial analysis to final feedback, including site visits, consensus and scoring.
• A deep dive into the EFQM Model & RADAR: Gain an in-depth understanding of the application of the EFQM Model and RADAR logic for assessments.
• Strategic Context Analysis: Develop skills to analyse organisational ecosystems, identify key stakeholders, and understand strategic priorities.
• Advanced Feedback Techniques: Master the art of writing value-adding feedback, focusing on strengths and opportunities for improvement.
• Effective Communication Skills: Enhance communication, interpersonal, and interviewing skills essential for conducting assessments.
• Site Visit Proficiency: Learn the structure and execution of effective site visits, including interviews, focus groups, and document reviews.
• Scoring and Reporting: Understand and apply the RADAR scoring methodology, including producing detailed feedback reports for senior management and project owners.

EFQM Certified Assessors provide significant benefits to their organisation, including the skills and knowledge to:

• Increase organisational capability: Identify organisational strengths, opportunities, and strategic priorities.
• Drive strategic improvement: Provide actionable insights to tackle key areas of improvement, leading to sustainable business performance.
• Transform organisational performance: Achieve superior strategic alignment and operational efficiency.
• Improve stakeholder trust: Deliver evidence-based insights for your organisation that foster stakeholder confidence.

This certification is essential for anyone who wants to become a certified EFQM Assessor. It provides the accreditation required to assess your own or external organisations formally. It is ideal for consultants who wish to add the EFQM Model and RADAR diagnostic tool to their portfolio of products and services. It will also benefit any team members participating in an EFQM assessment by preparing them for what is required and ensuring the organisation receives maximum ROI from the process.

It is an essential qualification for:

• Consultants
• Excellence Managers
• Continuous Improvement Practitioners
• Quality Assurance Professionals
• Process Owners
• Project & Programme Managers
• Transformation Leaders
• Aspiring senior management & C-Suite

The Certified Assessor Course programme:
Following the welcome and introduction, this course comprises of 9 modules:
Module 1: The Role of the Assessor
Module 2: Understanding the Organisation
Module 3: Applying the EFQM Model Criteria
Module 4: Applying RADAR
Module 5: Site visit
Module 6: Identifying Strengths and Opportunities for Improvement
Module 7: Scoring
Module 8: Feedback Report
Module 9: Next steps

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